Frequently Asked Questions
Everything you need to know about our eco-friendly art supplies.
Are your paints truly non-toxic and eco-friendly?
Yes, our products are made from 100% natural earth pigments and organic ingredients. They are free from heavy metals, solvents, and synthetic preservatives, making them safe for artists of all ages.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary by location, usually ranging from 10-21 days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer wholesale pricing for retailers or schools?
Absolutely. We provide bulk discounts and wholesale accounts for educational institutions and retail partners. Please visit our Wholesale page to apply for an account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my natural paints to ensure longevity?
We recommend storing dry pigments in a cool, dry place. Once mixed with water or oil, store any leftovers in an airtight container in the refrigerator to maintain freshness.